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Magic Home Support

Last updated: April 24, 2026

If you need help with account access, device setup, or app issues on Android or iOS, our team is ready to help.

Contact Support

  • Email: magicbulletsoft@gmail.com
  • Support hours: Monday to Friday, 9:00 AM to 6:00 PM (local timezone)
  • Expected response time: 24 to 48 hours

Before You Contact Us

Please include the following so we can resolve your issue quickly:

  • App version (for example 0.2.1)
  • Device model and OS version
  • Whether the issue is on Android or iOS
  • A short description of what happened
  • Screenshots or a short recording if possible

Common Issues

Google Sign-In failed on Play Store build

  • Add Upload Key SHA-1 and SHA-256 in Firebase
  • Add Play App Signing SHA-1 and SHA-256 in Firebase
  • Download updated google-services.json and rebuild

Apple distribution signing issues

  • Enable Sign in with Apple in Apple Developer App ID
  • Regenerate distribution provisioning profile
  • Refresh signing in Xcode and rebuild archive

Cannot discover smart device on local network

  • Ensure phone and smart device are on the same Wi-Fi
  • Allow local network and camera permissions when prompted
  • Use direct IP if hostname discovery fails
  • Restart router and device, then retry

QR scan not working

  • Grant camera permission in system settings
  • Use good lighting and steady focus
  • Enter API key manually if scan fails